Refund & Returns Policy

Trader’s Cache Warranty & Returns Policy

At Trader’s Cache, we want you to be completely satisfied with your purchase. This policy outlines our commitment to providing you with quality products and excellent customer service.

Returns

Consumer Guarantees

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. However the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).

If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time. Where an item is damaged through misuse or abnormal use, Trader’s Cache cannot provide a refund, exchange or repair, whether the fault is identified by Trader’s Cache, the manufacturer or their service agent. Trader’s Cache will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law.

Change of mind

If you have simply changed your mind and you are able to provide a valid receipt Trader’s Cache may offer you an exchange or refund provided that the merchandise:

  • Unused and Untampered: The item must be in brand new condition, showing no signs of use, wear, or tampering.
  • Undamaged: The item must be free from any damage, including scratches, dents, or defects.
  • Original Condition: It should be in the exact same condition as you received it.
  • Sealed Original Packaging: The item must be returned in its original packaging, including all boxes, inserts, and protective materials.

and the exchange or refund is sought within 30 days of purchase of receipt of delivery. At times throughout the year, Trader’s Cache may in its sole discretion extend the 30 day period to allow for gift giving periods such as Christmas.

If you are unable to provide a valid receipt and/or 30 days has passed since the original purchase date or receipt of delivery, Trader’s Cache at its absolute discretion reserves the right not to offer an exchange or refund for change of mind. In such cases, Trader’s Cache may, at its absolute discretion, provide you with an exchange to the current value of the merchandise.

Trader’s Cache is not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance or warranty claim.

This ensures that returned items can be resold as new and maintains fairness for all our customers.

Sealed and factory-sealed trading card products – change of mind returns not accepted

Because the value and integrity of a sealed trading card product depends entirely on the seal being untouched, change of mind returns are not accepted on sealed products once they have left our possession. This includes, without limitation:

  • Booster boxes, booster cases and booster bundles
  • Booster packs and blister packs
  • Elite Trainer Boxes (ETBs), Ultra Premium Collections and Premium Collections
  • Collection boxes, tins, mini tins and gift sets
  • Build & Battle boxes and pre-release kits
  • Any other product sold as factory sealed

Once a sealed product has left our custody we cannot verify that the seal, weight or contents remain untampered with, and we are unable to resell it as guaranteed factory sealed. For this reason we do not accept change of mind returns on these items. Sealed products are clearly identified as such in the product title and description at the time of purchase.

This exclusion applies to change of mind only. Your rights under the Australian Consumer Law are unaffected. If a sealed product arrives damaged, is not as described, or has a manufacturing fault, please contact us and we will provide a remedy in accordance with the Australian Consumer Law.

Digital and code-based items

Online codes, digital codes and any item delivered electronically are not eligible for change of mind returns once the code has been sent, as the code cannot be recovered or resold. Your Australian Consumer Law rights are unaffected if a code is faulty or does not work.

How to Return an Item under change of mind policy

  1. You are responsible for return shipping costs.
  2. Contact our customer service team to obtain a return authorization number.
  3. Pack the item securely in its original packaging.
  4. Include a copy of your invoice or packing slip.
  5. Ship the item to the address provided by our customer service team using a tracked service. Trader’s Cache is not responsible for returns lost in transit.
  6. If an exchange is provided the you are responsible for the shipping costs for the exhanged item back to you.
  7. If a Refund is provided it will be credited to the original payment method. Refunds are processed within 5 business days of us receiving and inspecting the returned item.

Contact Us

If you have any questions or concerns about our Warranty & Returns Policy, please contact our customer service team:

  • Email: contact@traderscache.com.au